Shipping policy
We ship NovaSaber orders worldwide with tracking and work to make the delivery process as clear and reliable as possible.
Please review the information below regarding order processing, shipping times, address changes, tracking, customs, and delivery issues.
Orders are prepared and processed before being handed to the shipping carrier.
Estimated transit time after dispatch for standard domestic and international shipments.
Tracking information becomes available after your order has been shipped.
1. Shipping Address Guidelines
Please double-check your shipping information before completing your order. Your address should include the correct street name, building or house number, apartment or unit number when applicable, postal code, city, region, and any other information required for successful delivery.
NovaSaber cannot be responsible for delivery failures or lost packages caused by incorrect or incomplete shipping information provided at checkout.
Important: If you notice an address error after placing your order, contact us as soon as possible before the package is dispatched.
2. Order Processing
After your order is placed, it enters our preparation and processing stage before being transferred to the shipping carrier.
Standard domestic and international orders may require approximately 3–5 business days for processing. Weekends and public holidays are not included in this timeframe.
During high-volume periods, promotional events, or holidays, processing may occasionally take longer.
3. Order Modifications & Cancellations
We begin processing orders shortly after they are placed. If you need to cancel your order or change your shipping information, please contact NovaSaber Support within 24 hours of placing your order.
We will do our best to accommodate your request, but changes cannot be guaranteed once an order has entered processing or has been shipped.
If an address correction is requested after shipment, additional carrier fees may apply.
4. Shipping Times & Delivery Estimates
Orders typically depart from our fulfillment center near Hong Kong International Airport.
After dispatch, the estimated transit time for standard domestic and international orders is approximately 7–10 business days.
Delivery times are estimates rather than guaranteed arrival dates. Actual transit times may vary depending on the destination, shipping carrier, customs processing, weather, public holidays, natural disasters, or other circumstances outside our direct control.
Please note: Order processing time and shipping transit time are separate. The estimated transit period begins after your order has been dispatched.
5. Tracking Your Order
Tracking is provided for shipped NovaSaber orders. Once your package has been dispatched, tracking information will become available so you can follow its delivery progress.
Please allow some time after shipment for the carrier's tracking system to update.
6. Delivery Issues
If your package has not arrived within the expected timeframe, or tracking shows the package as delivered but you cannot locate it, please contact NovaSaber Support within 10 days so we can assist with the carrier investigation.
Carrier claims and delivery investigations may take up to 30 days depending on the shipping provider and destination.
If tracking confirms delivery, we may ask you to check with household members, neighbors, building management, or the local carrier before a claim can be reviewed.
Packages confirmed as successfully delivered by the carrier are generally not eligible for an automatic refund or store credit. If you believe the carrier made a delivery error, contact us and we will help review the available tracking information and claim options.
7. Customs & Import Fees
International shipments may occasionally be inspected by local customs authorities.
If you are asked to pay a customs clearance fee in order to complete delivery, please keep the official receipt and contact NovaSaber Support.
We will review the documentation and reimburse eligible customs-related charges in accordance with our current shipping policy.
Keep your receipt: Proof of payment may be required before a customs reimbursement can be reviewed.
Need Help With Your Shipment?
Contact NovaSaber Support with your order number and a brief description of the issue. If your order has already shipped, please include your tracking information when available.
Contact NovaSaber Support