Privacy policy

Information We Collect

We may collect personal information that you provide directly to us, as well as certain information automatically generated when you use our website.

Information You Provide

Depending on your interaction with NovaSaber, this may include:

• Name and contact information
• Email address and telephone number
• Billing and shipping address
• Order and transaction information
• Account information, if you create an account
• Customer service communications
• Reviews, feedback, or other information you choose to submit

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser and device information
• Operating system
• Pages viewed and website interactions
• Referral and traffic information
• Cookie and similar technology data

How We Use Your Information

We may use personal information for purposes including:

• Processing and managing orders and payments
• Arranging shipping and delivery
• Providing order updates and tracking information
• Responding to customer service requests
• Managing returns, refunds, warranties, and related requests
• Operating and maintaining customer accounts
• Improving our website, products, and customer experience
• Detecting and preventing fraud, abuse, and security threats
• Complying with applicable legal and regulatory requirements
• Sending marketing communications where permitted by law

Orders & Payment Information

When you make a purchase, information necessary to complete the transaction may be processed by NovaSaber and the payment providers or commerce platforms used to operate our store.

Payment information may be processed directly by third-party payment providers. NovaSaber does not necessarily receive or store complete payment card details.

Payment providers process information according to their own privacy and security practices.

Cookies & Similar Technologies

NovaSaber and service providers supporting our website may use cookies, pixels, tags, and similar technologies to operate the website and understand how visitors interact with it.

These technologies may be used for purposes such as:

• Remembering website and shopping preferences
• Maintaining shopping cart functionality
• Understanding website traffic and performance
• Improving website functionality
• Measuring advertising and marketing performance
• Providing relevant advertising where permitted by law

Depending on your location, you may have choices regarding non-essential cookies or certain forms of advertising and analytics tracking.

How We Share Personal Information

We may share personal information with service providers and other parties where reasonably necessary to operate our store and provide our Services.

These parties may include:

• E-commerce and website service providers
• Payment processors
• Shipping and logistics providers
• Customer service providers
• Analytics and website performance providers
• Advertising and marketing service providers
• Fraud prevention and security providers
• Professional advisers where necessary

We may also disclose information where required by applicable law, legal process, regulatory request, or where reasonably necessary to protect the rights, safety, security, or integrity of NovaSaber, our customers, or others.

Marketing Communications

If you subscribe to NovaSaber marketing communications, we may send you information about products, promotions, new releases, guides, or other store updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related messages, such as order confirmations, shipping updates, or customer support responses.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through or stored in connection with the website.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business and transaction records, providing customer support, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

International Data Processing

NovaSaber serves customers in multiple countries. As a result, personal information may be processed or stored in countries other than the country in which you live.

Where required by applicable law, appropriate measures may be used to protect personal information transferred across international borders.

Your Privacy Rights

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information. These may include the right to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request information about how your data is used or disclosed
• Object to or restrict certain processing where applicable
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications

These rights may be subject to exceptions and limitations under applicable law. We may need to verify your identity before completing certain privacy requests.

Third-Party Websites & Services

Our website may contain links to websites, applications, or services operated by third parties. Their privacy practices are governed by their own policies and are not controlled by NovaSaber.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

Children's Privacy

Our Services are not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us in circumstances that require parental consent or deletion under applicable law, please contact us so that we can review the request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technology, or applicable legal requirements.

The updated version will be published on this page. Where required by applicable law, we will provide additional notice regarding material changes.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact NovaSaber Support at:

support@novasaber.com