Return & Refund Policy
NovaSaber Return, Refund & Warranty Policy
We want you to shop with confidence. This policy explains our return eligibility, refund process, warranty coverage, order changes, shipping issues, and special conditions for Halloween and seasonal cosplay costumes.
Please review the applicable terms before placing an order.
Eligible returns must be requested within 30 days of delivery.
Returned products are inspected before approved refunds are processed.
Eligible unused standard-size costumes may be returned within 30 days. Custom-made items have separate restrictions.
Standard-size order cancellations should be requested within 7 working days. Custom orders have a separate 2-day cancellation window.
Return Policy
Eligible products may be returned within 30 days from the date of delivery, subject to the conditions below.
30-Day Return Window
To request an eligible return, contact NovaSaber Support within 30 days after receiving your order.
- Contact us before sending an item back.
- Wait for return approval and instructions.
- Once approved, ship the return within 15 days of receiving approval.
Return Condition Requirements
For change-of-mind returns, products must be unused and in their original condition.
- No signs of wear, use, washing, alteration, or damage.
- Original tags and packaging must be included where supplied.
- All included accessories and components must be returned.
Return Authorization Required
Please do not return products without contacting our support team first. We will provide return instructions after reviewing your request.
Halloween & Seasonal Costume Returns
Halloween costumes, cosplay outfits, character-inspired clothing, robes, cloaks, masks, and costume accessories are subject to the following return conditions.
These conditions help us maintain product quality and ensure that returned costumes are suitable for resale.
Eligible Standard-Size Costume Returns
Eligible standard-size costumes may be returned or exchanged within 30 calendar days of delivery, subject to approval and the conditions below. This change-of-mind return rule does not generally apply to custom-sized or tailor-made costumes.
- The costume has not been worn to an event or used.
- The item is clean, unwashed, unaltered, and undamaged.
- Original tags remain attached where supplied.
- All included costume pieces and accessories are present.
- The return request is submitted within the applicable return period.
Used or Event-Worn Costumes
Costumes that have been worn or used for Halloween parties, conventions, performances, photoshoots, or other events are not eligible for change-of-mind returns.
This includes costumes showing evidence of use, such as:
- Makeup, perfume, deodorant, or other stains.
- Odors, dirt, or visible wear.
- Washing, alterations, or modifications.
- Missing original accessories or costume components.
Custom-Sized & Tailor-Made Costumes
Custom-sized, tailor-made, or personalized costumes are generally not eligible for returns or exchanges due to a change of mind, sizing preference, or measurements supplied incorrectly by the customer.
Adding special features such as footpads or easy-wear zippers to spandex suits may make the order a custom order. Gender-reversed designs or other special alterations may also be treated as tailor-made when they require custom production.
These restrictions do not remove rights or remedies that may apply to defective, incorrect, or non-conforming items under applicable law.
Important Halloween Reminder
The end of Halloween or another seasonal event does not automatically make an otherwise eligible, unused costume non-returnable.
However, costumes that have already been worn or used for an event are not eligible for ordinary change-of-mind returns.
Size Selection
Please carefully review the size chart on each costume product page before ordering.
Sizes may vary between designs and manufacturers.
If you are unsure about sizing, contact NovaSaber Support before placing your order.
Wrong Size or Change of Mind
If you ordered the wrong size or changed your mind, an eligible unused standard-size costume may be returned under this policy. Custom-sized and tailor-made items are subject to the separate restrictions above.
Customers are responsible for applicable return shipping costs for non-defective items.
Defective or Incorrect Costumes
If your costume arrives damaged, defective, materially different from its description, or incorrect, please contact us with your order number and clear photos.
We will review the issue and provide an appropriate resolution, including a replacement or refund where required.
Nothing in this seasonal costume policy limits rights or remedies available under applicable law.
Non-Returnable & Final Sale Items
Certain promotional products may be designated as final sale where clearly disclosed before purchase and permitted by applicable law.
Final Sale Categories
- Accessories designated as final sale.
- Promotional or giveaway items.
- Mystery Box products.
- Orders purchased under eligible Buy 1 Get 1 Free promotions designated as final sale.
- Orders purchased under eligible Buy 1 Get 2 Free promotions designated as final sale.
- Orders purchased under eligible Buy 1 Get 3 Free promotions designated as final sale.
- Deeply discounted clearance items clearly marked final sale.
Final sale restrictions do not eliminate applicable rights relating to defective, incorrect, or misrepresented products.
Who Pays for Return Shipping?
Defective or Incorrect Products
If a confirmed manufacturing defect, quality issue, or fulfillment error requires a return, NovaSaber will cover the applicable return shipping cost.
Our team will provide instructions and a prepaid return label when appropriate.
Change-of-Mind Returns
For eligible non-defective products returned for personal reasons, customers are responsible for return shipping and applicable customs charges.
A prepaid return label is generally not provided.
Refund Processing
Refunds are reviewed after returned products are received and inspected.
Inspection
Please allow approximately 3-5 business days for inspection and processing after your return arrives.
We may contact you if additional information is required.
Approved Refunds
Approved refunds are issued to the original payment method.
The time required for funds to appear depends on your bank or payment provider.
Lightsaber Warranty Policy
Lightsabers purchased directly from NovaSaber include warranty coverage for the original owner, subject to the applicable product warranty terms.
What Is Covered?
Confirmed manufacturing defects occurring during the applicable warranty period may qualify for repair, replacement, or another appropriate remedy.
Our team may first attempt remote troubleshooting.
What Is Not Covered?
- Normal cosmetic wear and tear.
- Blade scratches caused by dueling.
- Normal battery performance decline.
- Damage caused by misuse, improper handling, or unauthorized modification.
Warranty Requests
Please contact our support team with your order number, a description of the issue, and clear photos or a short video.
The applicable warranty period is determined by the warranty terms provided with your product. Statutory consumer rights remain unaffected.
Order Changes & Cancellations
Cancellation eligibility depends on the product type, how long ago the order was placed, and whether the order has shipped or custom production has begun. Please contact NovaSaber Support as soon as possible.
Standard-Size Costumes, Props, Wigs & Accessories
Cancellation requests for standard-size costumes, props, wigs, and accessories should be submitted within 7 working days of placing the order and before shipment.
If a cancellation is requested after 7 working days but before shipment, a 30% processing or production fee may apply where permitted by applicable law and where properly disclosed.
Once an order has shipped, it cannot be cancelled as an unshipped order. Please contact us if you need assistance with an eligible return.
Custom-Sized & Tailor-Made Costumes
Custom-sized or tailor-made costume cancellation requests must be submitted within 2 calendar days of placing the order.
After this period, cancellation may no longer be possible because materials may have been selected, cut, or used in production.
Custom production and cancellation restrictions remain subject to applicable consumer protection laws, including rights relating to defective or incorrectly supplied goods.
Shipping Address Changes & Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us immediately. Address changes after dispatch may not be possible.
If an incorrect or incomplete address causes an address correction, redelivery, or return to sender while the package is in transit, the customer may be responsible for the carrier's additional charges, where permitted by applicable law.
If an address error results in cancellation or return to sender, a processing fee of up to 30% of the merchandise value and non-refundable original shipping charges may apply where permitted by law and where properly disclosed. Any refund will be reviewed according to the shipment status and applicable consumer rights.
Damaged or Incorrect Orders
Received a Damaged or Wrong Item?
Please inspect your order after delivery and contact NovaSaber Support promptly if an item arrives damaged, defective, or incorrect.
Include your order number, a description of the issue, and clear photos or video.
We will review the case and arrange an appropriate resolution, including replacement or refund where applicable.
Outer Packaging Damage
Damage limited to the outer shipping box does not automatically qualify for a product refund when the item inside is undamaged.
Lost or Stolen Packages
Lost in Transit
If your package appears lost, please contact NovaSaber Support with your order number and tracking information.
We may work with the shipping carrier to investigate the delivery status.
If a shipment is confirmed lost, we will review the case and provide an appropriate resolution based on the circumstances and applicable law.
Need Help With Your Order?
Our support team is here to help with returns, refunds, sizing, warranty requests, and delivery questions.
Please include your order number and a clear description of your request.
Contact NovaSaber Support