NovaSaber / Help Center

Find quick answers about NovaSaber orders, shipping, lightsaber technology, setup, troubleshooting, returns, warranty, and customer support.

 Orders & Shipping 

Do you ship worldwide? 

Yes. NovaSaber ships worldwide, and we offer free standard shipping on lightsaber orders.

Shipping availability may vary for certain destinations. If your country or region is available during checkout, we can ship your order there.

How long does NovaSaber take to ship? 

Orders are typically processed within 1–2 business days. Delivery usually takes 5–10 days, depending on your location.

Most customers receive their packages within approximately one week after shipment. For international orders, tracking updates may occasionally be delayed while the package is in transit or being processed by customs.

How can I track my order? 

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

Use the tracking number to follow your shipment through our order tracking page. Please allow some time for the carrier to display the first tracking update after your package has been shipped.

Can I change my shipping address after ordering? 

If your order has not yet shipped, contact us as soon as possible at support@novasaber.com and we will try to update the shipping address.

Once an order has shipped, we cannot guarantee that the delivery address can be changed. In some cases, we may be able to contact the shipping carrier for assistance, but additional carrier fees may apply.

Do you deliver to P.O. Boxes? 

No. Our shipping partners are currently unable to deliver to P.O. Boxes, including APO, FPO, and DPO addresses.

Please provide a valid street address when placing your order to avoid shipping delays.

Where do NovaSaber orders ship from? 

NovaSaber works with fulfillment locations in the United States, United Kingdom, and Hong Kong. The shipping origin of your order depends on product availability and your destination.

Many lightsaber orders are fulfilled from our Hong Kong warehouse.

Will accessories be shipped separately? 

Accessories purchased together with a lightsaber are usually packed with the lightsaber when possible.

If your order contains only accessories, they will be packaged and shipped separately as an accessory order.

What does “fulfilled” mean?

“Fulfilled” means your order has been prepared for shipment and a shipping label has been created or the package has been handed over for shipping.

It does not necessarily mean the package has been delivered. Once tracking becomes available, you can use your tracking number to follow the shipment until delivery.

 Choosing a Lightsaber 

Are Novasaber sabers designed for dueling and combat?

Yes. NovaSaber combat lightsabers are built with durable aluminum hilts and high-impact polycarbonate blades for dueling, training, and sparring.

For frequent or heavy dueling, we recommend an RGB lightsaber because the LEDs are located inside the hilt rather than inside the blade. Neopixel lightsabers provide brighter illumination and more advanced blade effects, making them especially well suited for cosplay, collecting, and immersive use.

Can two lightsabers be connected to make a double-bladed saber?

Some NovaSaber lightsabers can be connected to create a double-bladed saber when their hilts are compatible with a saber connector.

Compatibility depends on the hilt design and threading, so check the product specifications before purchasing a connector.

How do I choose a lightsaber blade color? 

You don't have to choose just one blade color. NovaSaber RGB and Neopixel cores support multiple blade colors that can be changed using the saber controls.

Some Bluetooth-enabled cores, including S-RGB and SNV4 Pro, also support color adjustment through the ForcePark app.

For step-by-step instructions, see our How to Change Lightsaber Color guide.

What is the difference between RGB and Neopixel? 

RGB lightsabers use an LED inside the hilt to illuminate the blade from the base. This simple and durable design makes RGB a practical choice for training and frequent dueling.

Neopixel lightsabers use LEDs throughout the blade, producing brighter illumination, scrolling ignition effects, and more advanced visual effects. They are ideal for collectors, cosplay, display, and users who want a more immersive lightsaber experience.

Learn more in our RGB vs Neopixel Technology guide.

Which lightsaber core should I choose? 

Add your aChoose your core based on how you plan to use your lightsaber.

RGB S4 / RGB S16: A practical choice for beginners, training, and frequent dueling.

S-RGB: Adds Bluetooth and app control while keeping an in-hilt RGB lighting system.

SNV4 Pro: A Neopixel option with Bluetooth, app control, advanced blade effects, and customizable features.

Proffie V2.2: A Neopixel option designed for users who want deeper sound and blade customization.

For a detailed feature comparison, see our Soundboard Comparison.nswer here.

 Setup & User Guides 

Where can I find my lightsaber user manual? 

You can find setup instructions and controls for NovaSaber RGB, S-RGB, SNV4 Pro, and Proffie lightsabers in our Lightsaber User Manual.

Choose your lightsaber core to access the correct instructions for power, volume, blade colors, effects, Bluetooth, and other controls.

How do I change the volume or mute my lightsaber? 

Volume and mute controls vary depending on your lightsaber core.

For the correct button sequence, select your core in our Lightsaber User Manual and follow the volume instructions for your model.

How do I connect my lightsaber to Bluetooth and the app? 

Bluetooth and app control are available on compatible cores such as S-RGB and SNV4 Pro.

For SNV4 Pro, enable Bluetooth and Location Services on your device, open the ForcePark V2 app, scan for your lightsaber, and select the detected device to connect.

See our Bluetooth & App Control Guide for complete setup instructions.

What is a Soundfont?

A soundfont is a collection of audio files that defines how your lightsaber sounds, including ignition, hum, swings, clashes, blaster effects, and shutdown sounds.

Different soundfonts give your lightsaber a different audio experience. Available soundfonts and customization options depend on your lightsaber core.

What is the difference between soundfonts and sound effects?

A soundfont is a complete set of sounds that gives your lightsaber a particular audio style.

Sound effects are the individual sounds within that experience, such as ignition, hum, swing, clash, blaster, and shutdown effects.

Changing the soundfont changes the overall sound profile of your lightsaber.

Can I access the SD card through the charging port? 

No. The charging port cannot be used to read the SD card. To access or edit files stored on the SD card, remove the card and use a compatible card reader.

Always follow the instructions for your specific lightsaber core before modifying SD card files.

How do I turn off a Proffie lightsaber? 

Proffie controls can vary depending on the configuration installed on your lightsaber.

For the correct power-off or standby controls, follow the instructions in our Proffie V2.2 Manual.

 Troubleshooting 

What should I do if my lightsaber won't turn on? 

First, make sure the battery is charged and properly installed. If your lightsaber still does not turn on, remove and reinstall the battery, then try powering it on again.

If the issue continues, check the user manual for your specific lightsaber core or contact NovaSaber Support for assistance.

What should I do if my Neopixel blade isn't working? 

Make sure the Neopixel blade is fully inserted into the emitter and properly secured. The blade must make good contact with the pixel connector inside the hilt.

If the blade still does not illuminate or only part of the blade lights up, see our Neopixel Troubleshooting Guide for step-by-step checks.

 Why is there no sound from my lightsaber? 

Add yoFirst, check whether your lightsaber is in mute or low-volume mode. Volume controls vary by lightsaber core, so use the instructions for your specific model in our Lightsaber User Manual.

If the volume setting is correct but there is still no sound, contact NovaSaber Support for assistance.ur answer here.

What should I do if my lightsaber isn't charging? 

Make sure the charging cable is securely connected and that you are using the charging method specified for your lightsaber.

If the lightsaber does not appear to charge, disconnect it and check the user manual for your specific model before trying again.

If the issue continues, contact NovaSaber Support for assistance.

 Returns & Warranty 

What is NovaSaber's return and refund policy? 

We want you to be satisfied with your NovaSaber order. Return and refund eligibility depends on the condition of the item and the circumstances of the return.

Please review our Return & Refund Policy for complete eligibility requirements, exclusions, and return instructions. If you need help with an order, contact us before returning any item.

Does my NovaSaber lightsaber include a warranty? 

Yes. NovaSaber lightsabers are backed by a 12-Month Warranty covering eligible manufacturing defects.

Warranty coverage does not include normal wear, accidental damage, misuse, unauthorized modifications, or damage caused by improper use.

If you experience an issue, contact NovaSaber Support with your order number and details about the problem so our team can assist you.

How do I contact NovaSaber customer support? 

If you need help with an order, shipping, setup, troubleshooting, returns, or warranty support, contact us at support@novasaber.com.

When contacting us about an existing order, please include your order number and a brief description of the issue. Photos or videos may also help us diagnose product-related problems more quickly.

Still Need Help?

Explore our user manuals and lightsaber guides, or contact NovaSaber support if you still need assistance.